shop policies > returns, shipping, condition report, etc
My condition report ...
Near-mint
Rarely-used & seldom found in vintage. Sublimely purrrrfect shape -- integrity of garment
is intact. No discernible flaws.
Excellent
Highly-wearable & in beautiful shape --- no noticeable exterior holes, stains or fading.
In my estimation, a near-mint garment with a innocuous or hidden
flaw, such as an unraveling label or a small tea-stain to the interior
lining, will fall into this category. Such flaws will be disclosed.
Very good
Delightfully wearable shape with no obtrusive flaws. There may be small faults,
there may have been alterations or repairs to the garment, but any
of these small but significant elements will be reported -- no unpleasant
surprises!
Good
Some noticeable flaws --- useful as study pieces or fix'm-ups. Only purchased if the item is rare, important or historically significant.
I accept returns ...
Your satisfaction is my object.
DV items are returnable, refundable, exchangeable.
Okay, so you're thinking about returning?... take a week to decide.
If you still find your item unlikable: email the shop, repack and
mail it back.
Please be aware: returns must be postmarked within 7 days of initial delivery.
Tardy returns will be accepted but are considered rentals, subject to a 50% fine.
I offer two refund options:
(1) the cost of item, less shipping, in cash
(2) full refund (includes shipping both ways) in store credit.
Please don't wear your item out. As common sense dictates, pieces returned torn, soiled or stained aren't accepted for return, sorry.
In such cases, the burden of additional return postage lies with the buyer. Refund processing takes 2-4 weeks.
I love to sell to you anywhere in the world ...
SPEND $100 FOR FREE SHIPPING
priority mail shipping: $7
Items are shipped via 3-day priority mail and include delivery confirmation.
SPEND $200 FOR FREE GLOBAL SHIPPING
- GLOBAL PRIORITY MAIL ***
CANADA: $20
SOUTH AMERICA: $24
EU & SCANDINAVIA: $28
ASIA & AUSTRALIA: $30
- FIRST CLASS International ***
CANADA: $7
SOUTH AMERICA: $12
EU & SCANDINAVIA: $12
ASIA & AUSTRALIA: $12
-
International buyers have 2 flat rate choices: 3-6 day priority mail or the slower first class airmail. First class may take 15-35 days to arrive. You may also be charged additional custom fees, depending on your country's customs policies.
$3 added for each additional piece.
*** International flat shipping rates don't apply to shoes/coats, which are priced at cost --- place an order via email & receive an invoice within 24 hours.
Eco-friendly, secure packaging ...
Garments are: stuffed with 100% recycled, acid-free tissue,
corded in ribbon, popped into cellophane bags and shipped in recyclable
USPS boxes.
The vintage laundrette ...
Many aged garments lack fabric tags and may be adversely affected
by sudsy dunking --- colors might run and fabrics disintegrate.
I gently wash & tidy all cotton & synthetic garments before shipping, then allow them to air-dry.
Delicate fabrics are cleaned using a mixture of baby shampoo and white
vinager. If fabrics are dry-clean-only, I
leave the cleaning to you. To avoid damage to the fabrics, unwashed
items are never steamed or ironed whilst in my care.
For
more info on vintage cleaning, visit the
Vin*fashindex.
Regarding the virtual image ...
Colors can get messy. Digital cameras often distort delicate shades
of red, green and blue. I will do my best to manipulate photos to
match a frocks true colors, but as we have different monitor
settings the colors may still be inaccurate at your end.
Black garments
are always artificially lightened to highlight clothing details.
For these reasons, please use images as impressions - not mirrors
- of a garment.
Green your fashion ...
My inventory is 100% re-used goods.
Find DV on the internet ...
Twitter ♥
Pinterest ♥
Facebook ♥
Myspace ♥
Stylehive ♥
Polyvore
I also sell vintage clothing at
Etsy.
DV has been blogged (thank you!) by
Zuburbia, She's a Betty &
Notcouture,
amongst others.